use, disclose, transfer and store your Personal Information (as defined below(. We are committed to protecting your privacy. The Companies may share your Personal
Act 2012 of Singapore. We may combine your Personal Information with other information for the purposes of providing products and services to you, or to improve our
products, services, content and advertising.
Collection of Personal Information
In General. We may collect, use, disclose, transfer and store any information you enter on our website or give us through various means, including telephone calls,
emails, enquiries or bookings at our sales office, SMS, fax, post, and any platforms used by the Companies from time to time (collectively the "Platforms").
The information which we collect includes information that can identify you ("Personal Data"), including, but not limited to, your name, contact numbers, postal
and email addresses, contact preferences, and, if you make a reservation with us, your credit card information. We may also request you to provide us with information
on your travel preferences, the loyalty, frequent flyer and/or car rental programmes which you participate in, and feedback, testimonials, photographs and videos of
the trip which you booked with us (together with the Personal Data collectively referred to as the "Personal Information"). You are not required to provide the
Personal Information that we have requested, and if you choose not to provide the requested Personal Information, we may be prevented from providing certain products or
services to you.
Personal Information Relating To Another Person. When you make a reservation with us on behalf of a travel companion or another person, we will request for the
Personal Information of that individual. You should obtain the consent of such other individuals prior to providing their Personal Information to us. Any request
to view or change their Personal Information provided in relation to the reservation which you have made can only be made through you or your account with us.
Surveys and Contests. We may request Personal Information relating to you through surveys or contests which we conduct from time to time.
Participation in these surveys or contests is completely voluntary and you have a choice as to whether or not to provide the Personal Information we have requested
through the survey or contest. Personal Information collected through surveys will be used for the purposes of monitoring or improving the use and satisfaction of
our services. Personal Information collected through contests will be used to notify winners and award prizes.
Call Monitoring. Your telephone calls with us may be recorded or monitored for the purposes of quality control and staff training. The call recordings
will be retained by us for as long as reasonably necessary and will then be deleted. Any Personal Information obtained from you during the call will be treated
How We Use Your Information
. We will use your Personal Information for the following purposes:
- to provide you with the products and services you request;
- to provide you with travel confirmation and updates;
- to manage your account, including processing bills and providing travel notifications;
- to communicate with you in general;
- to respond to your questions and comments;
- to allow us to contact you for customer service, if necessary;
- to measure interest in and improve our products, services, and website;
- to notify you about special offers and travel-related products and services that may be of interest to you;
- to customise your experience on our website;
- to reward you as part of any reward and recognition programme you choose to join;
- to resolve disputes, collect fees, or troubleshoot problems;
- to prevent potentially prohibited or illegal activities;
- to enforce our Terms and Conditions when you make a travel booking with us; and
- as otherwise notified to you at the point of collection.
Credit Card Information. We use your credit card information for the purpose of completing the travel bookings which you make with us.
Direct Marketing. We want to make it easy for you to take advantage of travel-related opportunities with us. One way we do this is by sending marketing messages
to you through email, SMS, fax or post that contain information about your travel-related interests and travel-related special offers which are available with us.
which sets out how you may set your preferences in relation to such marketing messages.
With Whom We Share Your Personal Information
We may share your Personal Information with the following third parties, some of whom may be located overseas, and a result, may require us to transfer your
Personal Information overseas:
Third Party Suppliers such as hotel, airline, car rental and activity providers, who fulfil your travel reservations with us. Please note that these
third party suppliers may contact you as necessary to obtain additional information about you in order to facilitate the travel reservation which you have
made through us.
Third Party Vendors who provide services or functions on our behalf, including credit card processing, business analytics, customer service, marketing,
distribution of surveys or contest programmes and fraud prevention. We may also authorise third party vendors to collect Personal Information on our behalf,
including as necessary to operate features of our Platforms, or to facilitate the delivery of online advertising tailored to your interests. Third party
vendors have access to and may collect Personal Information only as needed to perform their functions and are not permitted to share or use the Personal
Information for any other purpose.
Business Partners with whom we may jointly offer products or services. If you choose to receive information about these products or services, we may share
information about you, including your Personal Information, with those third party partners so that they can contact you directly by email or post about their
products and services.
Opt-in and Opt-out Policy
We offer you the ability to opt-in to or opt-out from (as the case may be) receiving marketing messages in relation to our products and services or the
products and services of third parties by emailing us at firstname.lastname@example.org.
While we respect your decision to opt out of receiving marketing information, you understand and accept that this may in some cases impact the availability of
services and the quality of services that we may provide to you and may mean that the services provided to you (if possible at all) by us may not be customised
for your use, may be less user-friendly and less efficient.
Terms Specific to Our Website
Cookies and Other Web Technologies
We automatically collect some information about you and your computer when you visit our website, such as your IP address, web browser software (such as Firefox,
Internet Explorer or Safari), referring websites, and information about your online activities on our website, such as information viewed and purchases made.
One of our goals in collecting this automatic information is to help customise your user experience.
As a visitor to our website, you will be assigned a permanent cookie file on your computer's hard drive. You can always choose not to receive a cookie file by
to access many travel services and planning tools offered by our website.
In addition to the above cookies, we use local shared objects, also referred to as flash cookies, on our website. These are used to enhance your user experience,
for example, by storing your user preferences and settings, such as your volume/mute settings, and in connection with animated content on our website. Local shared
objects are similar to browser cookies, but can store data more complex than simple text. By themselves, they cannot do anything to or with the data on your computer.
Like other cookies, they can only access personal identifiable information that you have provided on our website, and cannot be accessed by other websites.
Our website may also use web beacons (also known as clear gifs or pixel tags), which are tiny graphics with a unique identifier, similar in function to cookies,
that are placed in the code of a web page. We use web beacons to monitor the traffic patterns of users from one page within our website to another, to deliver or
communicate with cookies, to understand whether you have come to our website from an online advertisement displayed on a third-party website, and to improve website
performance. We may also allow our third-party vendors to use web beacons to help us understand which emails have been opened by recipients and to track the visitor
traffic and actions on our website. This helps us to measure the effectiveness of our content and other offerings.
Display of Tailored Advertising on Our Website
The advertisements you see on our website are served by us or by our service providers. But we also allow third parties to collect information about your activities
on our website through cookies and other web technologies. These third parties include (1) business partners, who collect information when you view or interact with
one of their advertisements on our website; and (2) advertising networks, which collect information about your interests when you view or interact with one of the
advertisements they place on many different websites on the Internet. The information gathered by these third parties is used to make predictions about your
characteristics, interests or preferences and to display advertisements on our website and across the internet tailored to your apparent interests. We do not permit
these third parties to collect personal information about you (such as email address) on our website, nor do we share with them any personal information about you.
Links to Third Party Websites
Our website may contain links to websites owned or operated by third parties who offer travel-related products and services which do not operate under this
information about your activities on our website (collected through cookies and other web technologies) with the owner or operator of the third party website in
order for them to provide you with a customised user experience on their website. These third party websites contain their own privacy policies and practices and
their owners or operators are responsible for informing you about their privacy policies and practices. We are not responsible for the privacy policies and practices
of websites owned or operated by third parties that are linked to our website. We recommend that you examine the privacy statements of such third party websites to
understand how they handle any information which they collect from you and contact its owner or operator if you have any questions or concerns about the third party website.
If you have any questions about our website, please email us at email@example.com
Terms Specific to Mobile Devices
When you use a mobile device (whether iOS or Android) to access our mobile application or our website, we will collect, use, disclose, transfer and store Personal
Information relating to you in the same way and for the same purposes as when you use a computer to access our website. We also collect, use, disclose, transfer and
store the following additional information from your use of a mobile device to access our website, or our mobile application, in order to optimise our mobile
application and website to minimise data usage:
The distinction between mobile application and website is not clear in points a and b and may need to be clarified
Use of Mobile Device to Access Website We collection information on the areas of our website which you access through your mobile device, which allows
us to refine the arrangement of our website content for compatibility with mobile devices. This information is collected anonymously and we cannot
identify you from this.
Use of Mobile Application Our mobile application records the unique device identifier of your mobile device (called a "UUID" for iOS mobile devices
and the "device ID" for Android mobile devices). We will only use the UUID/device ID on the first opening of our mobile application on your mobile
device to confirm to various third parties that the mobile application has been downloaded and opened.
Mobile Application Error If our mobile application encounters a problem and produces an error, the mobile application will send us an error report so we can
investigate the error and improve the mobile application. These error reports contains information on your mobile device type and version,
the UUID/device ID of your mobile device, the time the error occurred, the feature being used when the error occurred, and the state of the application
when the error occurred. If you do not want us to collect and use such information onr your mobile device, please either disable this functionality on your
mobile device (where the mobile application allows you to do so), or remove the mobile application from your mobile device.
How We Protect Your Personal Information
We want you to feel confident about using our Platforms and we are committed to protecting the Personal Information we collect. We have implemented reasonable
administrative, technical, and physical security procedures to help protect the Personal Information you provide to us. For example, only authorised employees
are permitted to access your Personal Information and they may do so only for permitted business functions. In addition, we use encryption when transmitting
sensitive Personal Information (e.g., credit card details) between your system and ours, and we employ firewalls and intrusion detection systems to help prevent
unauthorised persons from gaining access to your Personal Information.
Accessing and Updating Personal Information
You can access and update the Personal Information which we hold about you. In order to request access to or update your Personal Information, please email
us at firstname.lastname@example.org.
We will use reasonable endeavours to ensure that the Personal Information which we hold about you is accurate, complete and up-to-date whenever we collect or use it.
This means that from time to time, we will ask you to tell us if there are any changes to your Personal Information. If you find that any Personal Information which
we hold about you is incorrect, please notify us immediately.
address you have provided to us or by placing a prominent notice on our website.
you have provided to us or by placing a prominent notice on our website.